Store Policy

At TSLM IMPEX PRIVATE LIMITED, we are dedicated to ensuring a smooth and trustworthy experience for our customers. Please review our store policies to understand our processes and commitment to quality service.

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Order Policy

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• Product Selection:
  Customers can choose from our extensive product catalogue or request customized solutions tailored to their specific needs.

• Minimum Order Quantity (MOQ):
  The MOQ varies by product. Details are provided on the product pages or upon inquiry.

• Order Confirmation:
  Orders are confirmed only after receiving a written purchase order and the required advance payment as per agreed terms.

 

Payment Policy

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• Pricing:
  Prices are quoted based on product specifications, order volume, and customization. All prices are in USD unless otherwise stated.

• Payment Terms:

  • 50% advance payment is required to initiate production. The remaining balance must be paid before shipment.

  • Payment methods include bank transfer, Letter of Credit (LC), or other mutually agreed terms.

  • All bank fees and charges are the responsibility of the buyer.

 

Shipping Policy

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• Shipping Methods:
  We work with trusted logistics partners to ensure timely and safe delivery worldwide.

• Delivery Time:
  Delivery timelines depend on the product, order volume, and destination. Estimated delivery dates will be communicated during order confirmation.

• Shipping Costs:
  Costs vary based on the shipping method, destination, and order size. Buyers are responsible for shipping charges unless otherwise agreed.

• Packaging:
  We use secure and eco-friendly packaging to ensure products arrive in perfect condition.

 

Return and Refund Policy

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• Returns:
  Due to the nature of our business (custom and bulk orders), returns are not accepted unless the product is defective or damaged during transit.

• Refunds:
  Refunds are processed only in cases of:

  • Manufacturing defects.

  • Incorrect or damaged shipments reported within 7 days of delivery.

  • Refunds are subject to verification and approval.

• Claim Process:
  Customers must submit supporting documentation (e.g., photos or videos) for any claims related to damage or defects.

 

Warranty Policy

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We stand behind the quality of our products. In case of any issues related to manufacturing defects, we provide repair or replacement options within the agreed warranty period. Warranty terms may vary by product and will be communicated at the time of purchase.

 

Customer Care Policy

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• Support Availability:
  Our customer care team is available Monday to Saturday, 9:00 AM to 6:00 PM (IST).

• Contact Us:

  • Email: [Your Email Address]

  • Phone: [Your Phone Number]

  • Contact Form: Available on our website.

• Issue Resolution:
  We aim to address all customer inquiries and concerns within 48 business hours.

 

Privacy Policy

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• Data Security:
  All customer information is kept confidential and is used solely for communication and order processing purposes.

• No Third-Party Sharing:
  We do not share or sell customer data to third parties.

 

General Terms​

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• All transactions are governed by Indian laws.

• In case of disputes, the jurisdiction will be in [Your City/State], India.

• If you have any questions about our policies, feel free to contact us. Thank you for choosing TSLM IMPEX PRIVATE LIMITED as your trusted export partner!