Shipping & Returns

Shipping Policy

Shipping Methods

• We partner with trusted logistics providers to ensure timely and safe delivery to destinations worldwide.

• Depending on the destination and order size, we use air, sea, or ground freight for shipments.

Delivery Time

• Delivery timelines depend on the product type, order volume, and destination. Estimated delivery dates will be communicated during the order confirmation process.

• Typical delivery timelines:

  • Domestic Orders (India): 7–14 business days.

  • International Orders: 21–45 business days (depending on the destination).

Shipping Costs

• Shipping costs are calculated based on the order size, weight, and destination.

• Buyers are responsible for all shipping charges unless otherwise agreed.

Packaging

• All products are securely packaged to prevent damage during transit.

• Eco-friendly and sustainable materials are used wherever possible.

Customs and Duties

• International orders may be subject to import duties, taxes, or fees imposed by the destination country.

• Buyers are responsible for any applicable customs charges, which are not included in our prices or shipping fees.

Returns Policy

General Guidelines

• Due to the nature of our products (custom and bulk orders), returns are generally not accepted.

• Exceptions are made for items with manufacturing defects, damage during transit, or incorrect shipments.

Eligibility for Returns

• Items must be reported within 7 days of delivery for any return or replacement request.

• Products must be unused, in their original condition, and accompanied by supporting documentation (e.g., photos or videos of the defect/damage).

Non-Returnable Items

• Customized or made-to-order products.

• Items damaged due to improper use, negligence, or natural wear and tear.

Refund Policy

• Refunds are processed only for eligible claims, such as:

  • Manufacturing defects.

  • Products damaged during transit.

  • Incorrect shipments.

• Approved refunds will be processed within 7–14 business days after verification of the claim.

Replacement Policy

• For eligible claims, we will offer a replacement or repair, depending on the nature of the issue.

• Replacement timelines will be communicated after claim approval.

Claim Process

To file a claim for a return, refund, or replacement:

• Contact us via email or phone within 7 days of delivery.

• Provide a detailed description of the issue along with photographs or videos as evidence.

• Our team will review your claim and respond within 3–5 business days.